08 9921 4041
If you have a concern or complaint about your current NDIS support or services provided by Diverse Capacity Builders, it’s important to talk about it. Fill out this complaint form below and we will respond to you within 3 business days.
We will take reasonable steps to ensure that information provided in a complaint and during any complaints process is kept confidential and only disclosed if required by law or if the disclosure is otherwise appropriate in the circumstances.
A complaint may be made on an anonymous basis. You can make an anonymous complaint:
(a) by calling us on +61474211554 and stating that you wish to make an anonymous complaint (so we don’t ask you to identify yourself); or
(b) by filling out this Feedback and Complaints Form but not including your name and the other details in the table below as these may identify you and post it to 60 Tersonia Way, Strathalbyne, Western Australia 6530.
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You may seek support from family, a friend or an independent advocate in making a complaint. If you require an advocate or representative, please let us know and we would be pleased to cooperate with, and facilitate arrangements for, advocates (including independent advocates) and other representatives.
A complaint can be made to the NDIS Commission by:
The NDIS Commission can take complaints about:
You can make a complaint to the NDIS Commission on an anonymous basis.
The NDIS Complaints Management Resolution Guidance provides more detailed information about the NDIS Commission’s complaints process.